J.D. Power & Associates Award
J.D. Power and Associates Certification

Xerox Corporation is the first company to achieve J.D. Power and Associates Technology Service and Support Certification two years in a row for excellence in customer service. Xerox was honored for continuing to deliver quality technical support for its portfolio of network printers, multifunction systems and digital copiers as well as high-end digital printing presses.

J.D. Power and Associates - a leading global marketing information firm that surveys customer satisfaction and product quality - evaluated the breadth of Xerox's:

- Online - web based assistance
- On Call - welcome center support
- On-site - dispatched service

In addition, auditors conducted several comprehensive visits to Xerox's North American call centers and surveyed hundreds of customers.

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